Refund Policy

This Refund Policy (hereinafter — the "Policy") sets out the terms and procedure for refunding funds paid by Users for paid access to the Opten service (hereinafter — the "Service").

This Policy is an integral part of the Offer Agreement and shall be interpreted together with it.

1. General Provisions

1.1. Depending on the payment method used by the User, the refund of funds is carried out by one of the following legal entities:

1.2. For payments via YooKassa (rubles)

Individual Entrepreneur Vladislav Pavlovich Voronezhtsev
INN: 723016676391
Address: 625062, Russian Federation, Tyumen, Dmitriy Mendeleev St., 2, bldg./struct. 1, apt./office 148
E-mail: zignifer@gmail.com
Phone: +7 (929) 262-11-17

1.3. For payments via Paddle (international currency)

Individual Entrepreneur Nikolai Shupletsov
Tax ID: 306389672
Address: 5 Samgori Street, Tbilisi, Georgia, 0190
E-mail: ummohwell@gmail.com

The technical refund of funds is carried out by Paddle.com Market Limited, acting as the Merchant of Record.

1.4. The refund is made using the same method and through the same payment provider through which the original payment was made. A refund to another account, card, or payment method is not permitted, except in cases where a refund by the original method is technically impossible.

2. The User's Right to Withdraw from the Agreement

2.1. In accordance with Article 32 of the Russian Federation Law No. 2300-I of 07.02.1992 "On Protection of Consumer Rights", a User in respect of whom the Contractor is IE V. P. Voronezhtsev has the right to withdraw from the agreement at any time, provided that the User pays the Contractor for the expenses actually incurred by the Contractor in connection with the performance of obligations under the agreement.

2.2. An equivalent right is granted to Users in respect of whom the Contractor is IE Nikolai Shupletsov, in accordance with the applicable law of the User's country of residence and the terms of Paddle.

2.3. The procedure for exercising the said right, the determination of the amount of the Contractor's actual expenses, and the time frame for refunding funds are established by this Policy.

3. Subscription Cancellation and Termination of Access

3.1. Subscription with Automatic Renewal

3.1.1. The User has the right to cancel the automatic renewal of the Subscription at any time by the following means:

• through the Opten extension interface (popup → "Cancel subscription")
• through the personal account on opten.space
• through the Paddle customer portal (for international Users)
• by sending a request to the Contractor's email address specified in Section 1 of this Policy

3.1.2. Upon cancellation of the Subscription:

• automatic renewal ceases from the moment of cancellation
• the saved payment method is detached from the account
• access to the "Pro" plan features is retained until the end of the current paid billing period
• at the end of the paid period, the User is automatically switched to the free plan

3.1.3. Cancellation of the Subscription does not in itself constitute an automatic ground for a refund of funds for the current paid billing period. A refund is made only if the conditions specified in Section 4 of this Policy are met.

3.2. One-Time Access

3.2.1. With One-Time Access, automatic renewal is not performed. Access to the "Pro" plan features is valid for 30 (thirty) calendar days from the moment of payment.

3.2.2. Upon expiry of the One-Time Access period, the User is automatically switched to the free plan. No additional cancellation is required.

4. Conditions for Refunding Funds

4.1. Refund within 3 (Three) Calendar Days After Payment

4.1.1. If no more than 3 (three) calendar days have passed since the moment of payment (for a Subscription or One-Time Access) and the User has not used the paid functions of the Service during this period (the number of prompt checks used during the paid period is equal to 0), the refund is made in full.

4.1.2. A full refund within the specified period is made without withholding any amounts for the Contractor's actual expenses, since the services were not in fact rendered.

4.2. Refund During the Billing Period When the Service Has Not Been Used

4.2.1. The User has the right to withdraw from the agreement at any time during the paid billing period in accordance with Article 32 of the Law "On Protection of Consumer Rights".

4.2.2. Upon withdrawal from the agreement, the part of the amount paid that is proportional to the unused part of the billing period is subject to refund, less the expenses actually incurred by the Contractor.

4.2.3. The amount of the Contractor's actually incurred expenses is determined based on the number of prompt checks used by the User during the billing period. Each check used is considered a rendered service of proportional value.

4.2.4. The refund is calculated using the following formula:

Refund = Amount paid × (1 − Number of checks used ÷ 300)

Example: With payment for a Subscription of 199 ₽ and the use of 60 checks, the refund will be 199 × (1 − 60 ÷ 300) = 199 × 0.8 = 159.20 ₽.

4.2.5. If the number of checks used is equal to or exceeds the billing period limit (300 checks), the services are deemed to have been rendered in full, and no refund is made.

4.3. Technical Malfunctions in the Operation of the Service

4.3.1. If the Service was completely unavailable for more than 72 (seventy-two) consecutive hours within the paid billing period for reasons attributable to the Contractor, the User has the right, at the User's choice, to:

• request a refund of funds proportional to the period of unavailability
• request an extension of access for an equivalent term

4.3.2. The following are not considered unavailability caused by the Contractor's fault:

• scheduled technical maintenance of which the User was notified in advance
• failures caused by the actions of third parties (payment providers, infrastructure suppliers, AI generators on third-party platforms)
• force majeure circumstances

4.4. Erroneous Charge

4.4.1. In the event of a double charge for the same billing period, an erroneous charge due to a technical failure, or a charge after a successful cancellation of the Subscription, the overpaid amount is refunded in full.

4.4.2. A refund on the ground set out in this clause is carried out as a priority, regardless of whether the User has used the Service.

4.5. Unintended Automatic Renewal of the Subscription

4.5.1. If the User did not intend to continue the Subscription but failed to cancel the automatic renewal in time, and the following conditions are simultaneously met:

• no more than 7 (seven) calendar days have passed since the charge for the new billing period
• during the new paid billing period the User has not used the paid functions of the Service (the number of checks used is equal to 0)

the Contractor makes a full refund of the funds paid. Access to the "Pro" plan features ceases from the moment of the refund.

5. Cases in Which No Refund Is Made

5.1. No refund of funds is made in the following cases, except for the cases expressly provided for in Section 4 of this Policy or by the mandatory provisions of applicable law:

5.1.1. The services have been rendered in full, i.e. the User has used the entire volume of checks provided for by the plan within the billing period.

5.1.2. The billing period has expired and the User has been automatically switched to the free plan.

5.1.3. The User's account has been blocked due to the User's violation of the terms of the Offer Agreement, including attempts to circumvent technical restrictions, use of the Service to process prohibited content, or transfer of credentials to third parties.

5.1.4. The unavailability of the Service is caused by force majeure circumstances, the actions of third parties beyond the Contractor's control, or problems on the User's side (an unsupported or outdated browser, blocking of the extension by third-party software, problems with the User's internet connection, restrictions imposed by the Chrome Web Store).

5.1.5. The User is not satisfied with the advisory results of the prompt analysis, provided that the Service was technically functioning in accordance with the stated characteristics. The analysis results are advisory in nature and depend on the quality of the input data.

5.1.6. Payment was made using a promo code or through participation in a special promotion whose terms expressly prohibit refunds ("no refund", "final sale").

5.1.7. The refund request was received after the deadlines established by this Policy for the relevant ground.

6. Procedure for Submitting a Refund Request

6.1. For Payments via YooKassa

6.1.1. A refund request is sent to the email address zignifer@gmail.com with the subject line "Возврат средств".

6.1.2. The request must specify:

• the email address used when registering with the Service
• the date and amount of the payment
• the payment number (indicated in the cash receipt sent to the User's email upon payment)
• the type of payment (Subscription or One-Time Access)
• the ground for the refund in accordance with Section 4 of this Policy
• the preferred refund method (where possible — it must match the original payment method)

6.2. For Payments via Paddle

6.2.1. The request is sent to the email address ummohwell@gmail.com with the subject "Refund Request".

6.2.2. The request must specify:

• the email address used when registering with the Service
• the Paddle order number (Order Number from the Paddle email receipt)
• the date and amount of the payment
• the ground for the refund

6.2.3. Alternatively, the User may contact Paddle directly through the paddle.net service, providing the email address or transaction number to locate the order.

6.3. Additional Requirements

6.3.1. The Contractor has the right to request from the User additional documents or information to confirm identity and the validity of the request, including a copy of an identity document, if doubts arise as to the authenticity of the inquiry.

6.3.2. The time limit for the User to provide the requested information is no more than 14 (fourteen) calendar days from the moment of the request. Upon expiry of the said period, the request is deemed withdrawn.

7. Time Frames for Reviewing and Processing a Refund

7.1. A refund request is reviewed by the Contractor within 10 (ten) business days from the moment of receipt of the complete set of information required for the review, in accordance with the requirements of Articles 22, 31 of the Law "On Protection of Consumer Rights".

7.2. Based on the results of the review of the request, the Contractor sends the User one of the following decisions:

• granting the request (in full or in part) with an indication of the amount and time frame of the refund
• a reasoned refusal to refund with an indication of the grounds

7.3. In the event of a positive decision, the refund is made within the following time frames:

7.3.1. For payments via YooKassa:

• refund to a bank card: up to 10 (ten) business days from the moment the refund is initiated (the actual crediting time depends on the issuing bank)
• refund via SBP: up to 5 (five) business days
• refund to a YooMoney account: up to 3 (three) business days

7.3.2. For payments via Paddle:

• refund to a bank card or another payment method used: up to 14 (fourteen) calendar days (the actual time depends on the bank and the payment system)
• confirmation of the refund is sent by Paddle to the User's email

7.4. The Contractor is not liable for delays in crediting a refund caused by the actions of the issuing bank of the User's card, payment systems, or other third parties.

8. Tax Consequences of a Refund

8.1. When refunding funds to a User who paid via YooKassa, the Contractor issues a corresponding cash correction receipt in accordance with Federal Law No. 54-FZ of 22.05.2003 "On the Use of Cash Register Equipment". The correction receipt is sent to the User's email address.

8.2. The tax consequences of a refund for international Users are determined by the laws of the relevant jurisdictions and are handled by Paddle.

9. Chargebacks and Payment Disputes

9.1. If the User has doubts regarding the legitimacy or correctness of any charge, before initiating a chargeback procedure through the issuing bank, the User is advised to contact the Contractor at the relevant contact address specified in Section 1 of this Policy.

9.2. The Contractor undertakes to review the inquiry and propose a reasonable solution within 5 (five) business days.

9.3. Initiating a chargeback without a prior attempt at pre-trial settlement may result in:

• blocking of the User's account
• the Contractor's claims for reimbursement of expenses and losses associated with processing the chargeback (payment system fees, bank penalties)
• inclusion of the User in an internal register of unscrupulous customers

9.4. Upon detection of signs of fraudulent activity (multiple chargebacks, false grounds, repeated use of the Service after a refund), the Contractor reserves the right to contact law enforcement authorities.

10. Changes to the Policy

10.1. The Contractor has the right to make changes to this Policy. The current version is posted at opten.space/refund with an indication of the date of the last update.

10.2. The provisions of the Policy in effect at the time of payment apply to refund requests received before the date the changes take effect.

10.3. The Contractor notifies Users of material changes no less than 14 (fourteen) calendar days before the changes take effect, by one of the means provided for in the Offer Agreement.

11. Contact Information

11.1. For Users from the Russian Federation, Belarus, and CIS countries (payment via YooKassa)

Individual Entrepreneur Vladislav Pavlovich Voronezhtsev
E-mail: zignifer@gmail.com
Phone: +7 (929) 262-11-17
Inquiry processing hours: Monday–Friday, from 10:00 to 18:00 (MSK+2)

11.2. For International Users (payment via Paddle)

Individual Entrepreneur Nikolai Shupletsov
E-mail: ummohwell@gmail.com
Phone: +995 599 15 44 32
Inquiry processing hours: Monday–Friday, from 10:00 to 18:00 (GMT+4)